The purpose of the call center is to speed up phone call processing and reduce wait times for customer service. All of our customer service representatives have been trained to take care of all calls pertaining to claims, member records and employer accounts. General information questions on pension and annuity will also be handled.
The call center has the ability to record all phone calls for purposes of quality control. We believe this is a major improvement in customer service and we strive to bring you the best service possible.
All calls needing customer service will be forwarded to the BenefitsInformationCenter (BIC) where you will have one stop assistance available for all your benefit questions. If we are unable to assist you to your satisfaction at the call center or if we are unable to resolve your issue, we will complete a customer service request and forward your question to the appropriate department for resolution. If you require a call back from one of our customer service representatives, please let BIC know and we will have someone contact you.
Please contact our office via email or by calling 1-800-527-4613 if you have any further questions or comments. Please contact the Shop 509 office at (800) 973-0615. Please contact the Shop 790 office at (866) 339-7467.